These are some of our most frequently asked questions – if you have any other questions you would like answered, please email us at enquiries@thedecopress.co.uk

OUR PRODUCTS

  • Why don’t you offer framed prints?

    We are pleased to offer framed prints to customers able to collect from our base in Yorkshire and we sell framed prints at the Fairs we exhibit at. However, posting frames can lead to breakages, which is disappointing both to us and our customers. In addition, many or our customers like to choose their own frames and offering mounted prints also enables us to keep our postage costs low.

  • What is a ‘Fine Art Print’?

    A Fine Art Print (sometimes called a ‘Giclee print’) is an extremely high quality reproduction print made by spraying microscopic dots of pigment-based ink onto archival quality paper to produce an image of exceptional resolution and colour accuracy. The beautifully fibrous photo rag paper we use works really well with the vintage images to reproduce a delicately textured, slightly aged finish.

  • Why is everything you sell French?

    Because we are Francophiles and love the language, art and landscape of France! Also because the Art-Deco movement ostensibly began in Paris. The key illustrators and artists of the time were often employed by advertising agencies and large companies to produce hand drawn or painted advertisements, meaning there was a wealth of wonderful illustration published in France at this time.

DELIVERY & SHIPPING

  • What are your UK delivery charges & timescales?

    Delivery Charges (UK):
    £2.50 – cards only (up to maximum of 15 cards)
    £5.99 – Product total £49.99 and under
    £4.99 – Product total £50 to £84.99
    Free postage if you spend £85 or over
    Timescales (UK):
    Each product is printed and mounted to order and our turnaround time from placing an order with us is currently 3-5 working days. Delivery is an Insured and Tracked Courier service for UK sales, which should take between 2-3 days. You will receive a Tracking Number where applicable. If you require a faster service please email enquiries@thedecopress.co.uk before placing your order and we will give you the available options.

  • Do you ship Internationally?

    Yes we do and our International Delivery charges & timescales are as follows;
    Delivery Charges (International):
    Europe (30cm x 40cm size prints)
    £0-£49.99 – £8.99
    £50-£119.99 – £9.99
    Free postage when you spend £120 or over

    Europe (40cm x 50cm size prints)
    £0-£119.99 – £20
    £120 & up -£35

    Worldwide (30cm x 40cm size prints)
    £0-£49.99 – £10.99
    £50-£139.99 – £12.99
    Free postage when you spend £140 or over

    Worldwide (40cm x 50cm size prints)
    £0-£139.99 – £45
    £140 & up – £55

    Please note that customers outside of the European Union (EU) may be eligible to pay local customs or duty charges; these are not included in your payment to us and are your responsibility.

    Timescales (International)
    Each product is printed and mounted to order and our turnaround time from placing an order with us is currently 3-5 working days. We use the Royal Mail postal service for international orders and the time taken will depend on where you live, but can take between 10 days and 3 weeks (sometimes longer). Please bear this in mind when ordering. We will do our best to dispatch prints as quickly as possible and will provide a Tracking Number where applicable. If you require a faster service or one with an added level of insurance please email alice@thedecopress.co.uk before placing your order and we will give you the available options.

    *Please Note: If your order is returned to us and needs to be reshipped due to an incorrect or undeliverable address, additional shipping fees will apply. When placing your order, please take a few moments to verify that the shipping address you have provided is correct. We cannot assume responsibility for shipping charges, additional shipping charges or replacing items that are mis-delivered because of an incorrect or undeliverable address entered at the time the order was placed.

PACKAGING

  • How do you package your prints?

    After being mounted and backed, each print is placed inside a clear cellophane bag. It is then wrapped in bubble wrap and placed inside a super sturdy reinforced cardboard envelope with extended edges to help prevent damage. You can choose to have your images beautifully gift wrapped for a small additional charge (you can select this option at checkout).

GIFTS

  • Can I add a gift message to my purchase?

    That would be a nice thing to do and of course you can! Simply drop us an email with what you would like to say and we will include a hand-written note for you. You may also want to purchase one of our handmade cards to add to your purchase and, if you do, we can write your message directly inside.

RETURNS

  • What is your Returns Policy?

    We want you to be 100% happy with your purchase. If, for some reason, a picture does not live up to your expectations please contact us within 14 days of receiving it and we will be happy to refund the cost of the picture (not including postage) if it is returned within 14 days in its original packaging & via an Insured and Tracked Service.

PAYMENT

OTHER

  • What are your website Terms and Conditions?

    This page tells you the terms and conditions on which we supply any of the products (‘Products’) listed on our website, www.thedecopress.co.uk, or any of the other sites through which we supply Products or services. By ordering any of our Products and services you agree to be bound by these terms and conditions.
    You should print a copy of these terms and conditions for future reference.

    About us
    We are The Deco Press, a small independent business selling fine art prints and original vintage prints. We are based in Yorkshire, England.

    Making a contract with us
    By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.

    How the contract is formed between you and us
    After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
    The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

    Consumer Rights
    If you are contracting as a consumer, you may cancel a Contract at any time within 7 working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in our Returns Policy).
    To cancel a Contract, you must inform us in writing. You must also return the Products to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

    Availability and Deliverability
    Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

    Risk and title
    The Products will be at your risk from the time of delivery.
    Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

    Price and Payment
    The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.
    Product prices and delivery charges may change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
    Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
    We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.
    Payment for all Products must be by credit/debit card or other method as available on our web site. We accept payment by Mastercard, Visa, American Express, Maestro, Visa Electron and Visa Delta.

    Returns

    Returns will not be accepted unless we have been notified in advance and within 14 days of receipt of goods by emailing alice@thedecopress.co.uk or telephoning (+44) (0) 7879 847166

    If you return a Product to us:
    1/ because you have cancelled the Contract between us within the 7-day cooling-off period (see clause ‘Consumer Rights’ above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full, but not including any applicable delivery charges. The same applies for overseas orders where you will be responsible for the cost of returning the item to us.
    2/ for any other reason (for instance, because you have notified us that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full including any applicable delivery charges but not return postage charges. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
    Purchases for business are excluded from the 30-day return policy, no such goods will be accepted for return unless faulty or damaged.
    Refund of ‘returned Products’ lost in transit will not be considered unless proof of posting is supplied.

    Damage/non-delivery
    Claims for damage must be made within 3-days of receipt of goods. Damaged product and packaging must be retained in case of inspection by our carriers. Claims of non-delivery must be made within 28-days of despatch.

    Corrections

    Descriptions of goods and services included in The Deco Press site are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we are aware of them. However, you should be aware that the colours and appearance of images and mounts may vary very slightly from the way they appear on the screen.

    Copyright

    The images and designs used on The Deco Press website are the property of The Deco Press or their respective copyright owners.

    Our Liability
    Subject to ‘Negligence etc’, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products.
    Subject to ‘Negligence etc’, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:
    1/ loss of income or revenue;
    2/ loss of business;
    3// loss of profits;
    4/ loss of anticipated savings;
    5/ loss of data; or
    6/ waste of management or office time.

    Negligence etc.

    Nothing in this agreement excludes or limits our liability for:
    1/ death or personal injury caused by our negligence;
    2/ fraud or fraudulent misrepresentation;
    3/ any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
    4/ defective products under the Consumer Protection Act 1987; or
    5/ any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

    Import Duty
    If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
    Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

    Written Communications
    Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

    Notices
    All notices given by you to us must be given to The Deco Press at enquiries@thedecopress.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in ‘Written Communications’ above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

    Events Outside of Our Control
    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
    A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
    1/ strikes, lock-outs or other industrial action;
    2/ civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
    3/ fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
    4/ impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
    5/ impossibility of the use of public or private telecommunications networks; and
    6/ the acts, decrees, legislation, regulations or restrictions of any government.
    Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

    Waiver
    If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
    A waiver by us of any default will not constitute a waiver of any subsequent default.
    No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with ‘Notices’ above.

    Entire Agreement
    We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

    Changes to this Agreement
    We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
    You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within 7 working days of receipt by you of the Products).

    Severability
    In the event that any term of this agreement is held to be unenforceable or invalid by judicial decree or decision, the remainder of this agreement shall remain valid and enforceable.

    Misuse of Our Site
    The Deco Press reserves the right to suspend or terminate any members’ account or open orders which are, or appear to us in our absolute discretion, to be, in breach of any of the provisions of this agreement.

    Applicable Law
    The Deco Press is a company registered in England, and every sale shall be deemed to be performed in England. English law shall govern each transaction, including (without limitation) all contractual and other relationships, which arise as a result of such sales. You and we submit to the non-exclusive jurisdiction of the English courts in relation to any disputes arising out of any sale.

  • Do you deal with Trade or Commercial Customers?

    All of our images will work brilliantly in a range of commercial design projects and we welcome enquiries from trade and commercial customers. Please email enquiries@thedecopress.co.uk

  • Do you sell wholesale?

    A Wholesale Service may be available, depending on your needs. Please email alice@thedecopress.co.uk with more information and we will call you back to discuss.

  • Can I use your pictures?

    We welcome people sharing our images, but please ensure a correct credit and a link to this site.

  • Can I borrow products for a photoshoot?

    Yes, for any press or photoshoot requests please email alice@thedecopress.co.uk

  • What is your Privacy Policy?

    The Deco Press is committed to ensuring that your privacy is protected. We will not disclose your email address or any other information you give us to any third parties.

    We may periodically send you emails about new products or special promotions that we hope you will find interesting. If you would not like to receive our occasional emails please contact enquiries@thedecopress.co.uk and let us know.